WinBerry Privacy Policy

At WinBerry, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access winberry casino online, register an account, or use any of our services. By using our platform, you agree to the practices described below.

Who We Are

Winberry.casino is owned and operated by 3-102-937610 SRL, registered in San Jose, Montes de Oca, Barrio Dent, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202510054-FI2. As the data controller, we determine how and why your personal data is processed across all WinBerry services, including when you complete winberry casino sign up or winberry casino login procedures.

Information We Collect

When you use our services, we may collect several categories of information. This applies whether you are browsing winberry slots, requesting a winberry deposit bonus, or managing your account through the winberry app shortcut on your mobile device.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents during KYC checks, including government-issued ID and proof of address.
• We record financial information related to deposits and withdrawals made via Interac, VISA, Mastercard, Google Pay, Apple Pay, Neteller, Paysafecard, Skrill, and cryptocurrencies such as USDT, BTC, ETH, LTC, and TRX.
• We track your gaming activity, including games played, bets placed, and winnings, to improve our services and personalize your experience with our winberry live casino and slots library.
• We log technical data such as IP address, browser type, device information, and session timestamps.
• We collect communication records when you contact our support team via live chat or email.

How We Use Your Information

We use the information we collect for several legitimate purposes. Our team processes your data to verify your identity, prevent fraud, and comply with anti-money laundering regulations. We also use your data to manage your winberry bonus eligibility, process your winberry no deposit bonus or welcome offers, and administer our VIP loyalty program. Additionally, we analyze gameplay patterns to enhance our platform, troubleshoot technical issues, and ensure fair play across our 1,500+ games from providers like Pragmatic Play, BetSoft, and Evolution.

We may also use your contact details to send you promotional communications about winberry casino bonus offers, tournaments, and the Bonus Store. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register for winberry casino, compliance with our legal and regulatory obligations under Anjouan licensing requirements, and our legitimate business interests in preventing fraud and improving our services. Where required, we rely on your explicit consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• Payment processors who facilitate deposits and withdrawals across all supported currencies and methods.
• Identity verification providers who assist with KYC compliance checks.
• Game providers and software platforms that power our slots, live dealer games, and jackpots.
• Regulatory authorities and law enforcement agencies when legally required.
• Technical service providers who support our website infrastructure and security systems.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory obligations. Typically, we keep account and transaction records for a minimum period required by anti-money laundering laws, even after you close your account with us.

Your Rights

We recognize and respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of data processing.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected], and our team will respond promptly.

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, loss, or misuse. Our systems use encryption protocols, secure servers, and strict access controls. While we take every reasonable precaution, we encourage you to use strong passwords and keep your winberry casino login credentials confidential.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These tools help us optimize our platform, whether you are exploring winberry casino slots on desktop or using the mobile-optimized winberry app experience through your browser. For more details, please refer to our separate Cookie Policy.

International Data Transfers

Because we serve players across Canada and select European and other regions, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your data complies with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us directly. Our support team is available 24/7 via live chat, or you can email us at [email protected]. For VIP-related privacy inquiries, you may also contact [email protected]. We are committed to addressing your concerns promptly and transparently.